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Professor Pat Healey

Pat

Professor of Human Interaction & Director of Publicity and Communication

Email: p.healey@qmul.ac.uk
Telephone: +44 20 7882 5211
Room Number: Peter Landin, CS 410

Teaching

Creative Group Project (Undergraduate)

The module will be practice-based where students work in a team to produce a creative system for audio-visual content production or interactivity. Students will work in a team to identify the elements in a product development cycle; develop an audio, video, multimedia product with particular attention to its aesthetics, usability and marketability; analyse and present results in qualitative and quantitative measures; report and present findings in a clear and coherent manner.

Design for Human Interaction (Postgraduate/Undergraduate)

Developments in information technology have radically altered the nature of human communication. Spatial and temporal constraints on communication have been weakened or removed and new structures and forms of communication have developed. For some technologies, such as video conferencing, text messaging and online communities, the importance of understanding their effect on human communication is clear. However, even the success of 'individualistic' technologies, such as spreadsheets, can be shown to depend partly on their impact on patterns of interaction between people. Conversely, some technologies, such as videophones, that are specifically designed to enhance communication can sometimes make it worse. Currently, there is no accepted explanation of how technologies alter, and are altered by, the patterns and processes of human communication. Such an explanation is necessary for effective design of new technologies. This research led module explores these issues by introducing psychological theories of the nature of human communication and socio-historical perspectives on the development and impact of communication technologies. These models are applied to the analysis of new communications technologies and the effects of those technologies on communication patterns between individuals, groups and societies. A variety of different technologies are introduced ranging from systems for the support of tightly-coupled synchronous interactions through to large-scale shared workspaces for the support of extended collaborations. Detailed studies of the effects of different technologies on task performance, communication processes and user satisfaction are reviewed. Particular attention is paid to the notion of communicative success and to the development of metrics that can be used in assessing it. Frameworks for analysing the communicative properties of different media will be introduced as well as approaches to the analysis of communication in groups and organisations.

Design for Human Interaction (Undergraduate)

Technology can support new forms of human communication. Embodied robotics, virtual avatars and social software applications (e.g. Twitter, Facebook and Flikr) create new forms of human interaction and new social economies ('crowdsourcing', 'prosumers', 'GPL licensing'). This research-led course introduces psychological theories of human communication that help us to understand how technology can enrich and transform human interaction. It also introduces the tools and techniques necessary for a principled approach to the design and evaluation of such technology.

Research

Research Interests:

Digital technologies provide uniquely flexible media with the potential to transform human communication. They offer new ways to capture, modify and project communicative actions (e.g., words, gestures and expressions). This creates the potential for new forms of mutual-engagement and new forms of ?language?. My research applies models of human communication - drawn mainly from Psychology and Sociology - to understanding these processes. It uses technology both as an experimental tool for the study of interaction and as an application area for testing and developing theories of interaction.

Publications

  • Deacon T, Healey P, Barthet M (2023). “It’s cleaner, definitely”: Collaborative Process in Audio Production. nameOfConference


  • Healey PGT, Howes C, Kempson R et al. (2023). Who's there?: Depicting identity in interaction. nameOfConference


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  • Ozkan EE, Healey PGT, Gurion T et al. (2023). Speakers Raise their Hands and Head during Self-Repairs in Dyadic Conversations. nameOfConference


  • McQuistin S, Karan M, Khare P et al. (2023). Errare humanum est: What do RFC Errata say about Internet Standards?. nameOfConference


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  • Ozkan EE, Gurion T, Hough J et al. (2022). Speaker Motion Patterns during Self-repairs in Natural Dialogue. nameOfConference


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  • Gregoromichelaki E, Eshghi A, Howes C et al. (2022). Language and Cognition as Distributed Process and Interactions. Proceedings of the 26th Workshop on the Semantics and Pragmatics of Dialogue

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  • Khare P, Karan M, McQuistin S et al. (2022). The Web We Weave: Untangling the Social Graph of the IETF. AAAI 16th International Conference on Web and Social Media (ICWSM)


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  • Healey PGT, Harris MT, Schober MF (2022). Audience interaction. nameOfConference


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  • Healey PGT, Harris MT, Schober MF (2022). AUDIENCE INTERACTION: Approaches to researching the social dynamics of live audiences. nameOfConference


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  • McQuistin S, Karan M, Khare P et al. (2021). Characterising the IETF through the lens of RFC deployment. nameOfConference


  • Ozkan EE, Gurion T, Hough J et al. (2021). Specific hand motion patterns correlate to miscommunications during dyadic conversations. nameOfConference


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  • Healey PGT (2021). Human-like communication. nameOfConference


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  • Karan M, Khare P, Healey P et al. (2021). Mitigating Topic Bias when Detecting Decisions in Dialogue. SIGDIAL: 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue

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  • Skach S, Stewart R, Healey PGT (2021). Sensing Social Behavior with Smart Trousers. nameOfConference


  • Park S, Healey PGT, Kaniadakis A (2021). Should robots blush?. nameOfConference


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  • Nagele AN, Bauer V, Healey PGT et al. (2021). Interactive Audio Augmented Reality in Participatory Performance. nameOfConference


  • Gregoromichelaki E, Mills G, Howes C et al. (2020). Completability vs (In)completeness. nameOfConference


  • Light A, Healey PGT, Simpson G (2020). Designing the not-quite-yet. nameOfConference

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  • Fields B, Stockman T, Nickerson LV et al. (2020). Preface. nameOfConference

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  • Skach S, Stewart R, Healey PGT (publicationYear). Smarty Pants: Exploring Textile Pressure Sensors in Trousers for Posture and Behaviour Classification. International Conference on the Challenges, Opportunities, Innovations and Applications in Electronic Textiles


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  • Zhang L, Healey PGT (2019). Co-ordination of Head Nods: Asymmetries between Speakers and Listeners. Proceedings of the 23rd Workshop on the Semantics and Pragmatics of Dialogue

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  • Deacon T, Bryan-Kinns N, Healey PGT et al. (2019). Shaping sounds: The role of gesture in collaborative spatial music composition. nameOfConference


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  • Galindo Esparza RP, Healey PGT, Weaver L et al. (2019). Embodied imagination: An approach to stroke recovery combining participatory performance and interactive technology. nameOfConference


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  • Clark L, Cowan BR, Edwards J et al. (2019). Mapping theoretical and methodological perspectives for understanding speech interface interactions. nameOfConference


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  • Albert S, Heath C, Skach S et al. (publicationYear). Drawing as transcription: how do graphical techniques inform interaction analysis?. nameOfConference


  • Theodorou L, Healey PGT, Smeraldi F (2019). Engaging With Contemporary Dance: What Can Body Movements Tell us About Audience Responses?. nameOfConference


  • Bauer V, Nagele A, Baume C et al. (2019). Designing an Interactive and Collaborative Experience in Audio Augmented Reality. nameOfConference


  • HEALEY PGT, PURVER MRJ (2018). Self-Repetition in Dialogue and Monologue. AixDial: the 22nd SemDial Workshop on the Semantics and Pragmatics of Dialogue

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  • Zhang L, Healey PGT (2018). Human, Chameleon or Nodding Dog?* Virtual Experiments with Non-Verbal Persuasion. nameOfConference


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  • Skach S, Stewart R, Healey PGT (2018). Smart ARSE: Posture classification with textile sensors in trousers. nameOfConference


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  • Galindo Esparza RP, Healey PGT, Weaver L et al. (2018). Augmented embodiment: Developing interactive technology for stroke survivors short paper. nameOfConference


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  • Healey PGT, de Ruiter JP, Mills GJ (2018). Editors' Introduction: Miscommunication.. nameOfConference


  • Healey PGT, Mills GJ, Eshghi A et al. (2018). Running Repairs: Coordinating Meaning in Dialogue.. nameOfConference


  • McCabe R, Healey PGT (2018). Miscommunication in Doctor–Patient Communication. nameOfConference


  • Lavia L, Witchel HJ, Aletta F et al. (2018). Non-participant observation methods for soundscape design and urban panning. nameOfConference


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  • Duffy S, Healey PGT (2018). Refining musical performance through overlap. nameOfConference


  • HEALEY PGT, Duffy (publicationYear). A New Medium for Remote Music Tuition. nameOfConference


  • Duffy S, Healey PGT (2017). Co-ordinating Non-mutual Realities: The Asymmetric Impact of Delay on Video-Mediated Music Lessons. nameOfConference

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  • Howes C, Lavelle M, Healey PGT et al. (2017). Disfluencies in dialogues with patients with schizophrenia. nameOfConference

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  • Concannon S, Healey P, Purver M (2017). How natural is argument in natural dialogue?. Computational Models of Natural Argument

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  • Concannon S, Healey PGT, Purver M (2017). Opening Up and Closing Down Discussion: Experimenting with Epistemic Status in Conversation. nameOfConference

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  • Skach S, Healey PGT, Stewart R (2017). Talking Through Your Arse: Sensing Conversation with Seat Covers. nameOfConference

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  • Albert S, Heath C, Healey P (2017). The Fine Art of Conversation. nameOfConference

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  • Theodorou L, Healey P (2017). What can Hand Movements Tell us about Audience Engagement?. nameOfConference

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  • PRIEBE SKF, McCabe R, John P et al. (2016). Training to Enhance Psychiatrist Communication with Patients with Psychosis (TEMPO): A Cluster Randomized Controlled Trial. nameOfConference


  • Theodorou L, Healey PGT, Smeraldi F (2016). Exploring audience behaviour during contemporary dance performances. nameOfConference


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  • HEALEY PGT, HOWES C, HOUGH J et al. (2016). Better late than Now-or-Never: The case of interactive repair phenomena. nameOfConference


  • Eshghi A, Healey PGT (2016). Collective Contexts in Conversation: Grounding by Proxy. nameOfConference


  • Katevas K, Healey PGT, Harris MT (2015). Robot Comedy Lab: experimenting with the social dynamics of live performance. nameOfConference


  • Concannon S, Healey P, Purver M (2015). Shifting Opinions: Experiments on Agreement and Disagreement in Dialogue. 19th SemDial Workshop on the Semantics and Pragmatics of Dialogue (goDIAL)

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  • Concannon S, Healey PGT, Purver M (2015). Taking a Stance: a Corpus Study of Reported Speech. 19th SemDial Workshop on the Semantics and Pragmatics of Dialogue (goDIAL)

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  • Theodorou L, Healey PGT (2015). 12 way mirror-reflecting on window displays. nameOfConference


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  • Howes C, Healey PGT, Panzarasa P et al. (2015). Ideas in Dialogue: The Effects of Interaction on Creative Problem Solving. nameOfConference

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  • Healey PGT, Plant N, Howes C et al. (2015). When words fail: Collaborative gestures during clarification dialogues. nameOfConference

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  • Duffy S, Healey PGT (2014). The conversational organization of musical contributions. nameOfConference


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  • Lavelle M, Healey PGT, McCabe R (2014). Participation during first social encounters in schizophrenia. nameOfConference


  • Tversky B, Healey P, Kirsh D (2014). Cognitive Science and the Arts. nameOfConference

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  • Healey PGT, Purver M, Howes C (2014). Divergence in dialogue.. nameOfConference


  • Lavelle M, Healey PGT, McCabe R (2014). Nonverbal behavior during face-to-face social interaction in schizophrenia: A review. nameOfConference


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  • McCabe R, Healey PGT, Priebe S et al. (2013). Shared understanding in psychiatrist-patient communication: association with treatment adherence in schizophrenia.. nameOfConference


  • Howes C, Healey PG, Eshghi A et al. (2013). "Well, that's one way": Interactivity in parsing and production.. nameOfConference


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  • Plant N, Healey PGT (2013). Surface Tension. nameOfConference


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  • Vera B, Chew E, Healey PGT (2013). A study of ensemble synchronisation under restricted line of sight. nameOfConference

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  • Dale R, Fusaroli R, Håkonsson DD et al. (2013). Beyond Synchrony: Complementarity and Asynchrony in Joint Action. nameOfConference

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  • Healey PGT, Lavelle M, Howes C et al. (2013). How listeners respond to speaker's troubles. nameOfConference

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  • Duffy S, Healey PGT (2013). Using Music as a Turn in Conversation in a Lesson. nameOfConference

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  • Heath CPR, Healey PGT (2012). Making space for interaction: Architects design dialogues. nameOfConference


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  • Howes C, Healey P, PURVER MRJ et al. (2012). Finishing each other's ... Responding to incomplete contributions in dialogue. Architectures and Mechanisms for Language Processing (AMLaP)

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  • Howes C, Purver M, McCabe R et al. (2012). Helping the Medicine Go Down: Repair and Adherence in Patient-Clinician Dialogues. 16th Workshop on the Semantics and Pragmatics of Dialogue (SemDial 2012)

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  • Lavelle M, HEALEY PGT, McCabe R (2012). Is nonverbal communication disrupted in interactions involving patients with schizophrenia?. nameOfConference


  • Howes C, Healey PGT, Purver M et al. (2012). Finishing each other’s ... Responding to incomplete contributions in dialogue. 34th Annual Meeting of the Cognitive Science Society (CogSci 2012)

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  • Howes C, Healey PGT, Purver M (2012). Whose turn is it anyway? Same- and cross-person compound contributions in dialogue. 34th Annual Meeting of the Cognitive Science Society (CogSci 2012)

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  • Howes C, Purver M, McCabe R et al. (2012). Predicting Adherence to Treatment for Schizophrenia from Dialogue Transcripts. 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL 2012 Conference)

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  • Duffy S, Williams D, Stevens T et al. (2012). Remote Music Tuition. nameOfConference

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  • Duffy S, Healey PGT (2012). Spatial Co-ordination in Music Tuition. nameOfConference

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  • Gardair C, Healey PGT, Welton M (2011). Performing places. nameOfConference


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  • Howes C, Healey P, Purver M (2011). Tracking the Dative Alternation in Conversation. Structural Alternations

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  • Gregoromichelaki E, Kempson R, Purver M et al. (2011). Incrementality and Intention-Recognition in Utterance Processing. nameOfConference


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  • Howes C, Purver M, HEALEY PGT et al. (2011). On Incrementality in Dialogue: Evidence from Compound Contributions. nameOfConference


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  • Howes C, Purver M, Healey PGT et al. (2011). On Incrementality in Dialogue: Evidence from Compound Contributions. nameOfConference


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  • Colman M, HEALEY PGT (2011). The Distribution of Repair in Dialogue. 33rd Annual Meeting of the Cognitive Science Society

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  • Battersby S, Healey PGT (2010). Head and hand movements in the orchestration of dialogue.. 32nd Annual Conference of the Cognitive Science Society

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  • Howes C, Healey PGT, Purver M (2010). Tracking lexical and syntactic alignment in conversation.. 32nd Annual Conference of the Cognitive Science Society

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  • Berthouze N, Gillies M, Ayesh A et al. (2009). Symposium on Mental States, Emotions and their Embodiment. nameOfConference

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  • Purver M, Howes C, Gregoromichelaki E et al. (2009). Split Utterances in Dialogue: a Corpus Study. SIGDIAL 2009

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  • Howes C, Healey PGT, Mills GJ (2009). A: An experimental investigation into... B:... Split utterances. nameOfConference

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  • Howes C, Healey PGT, Mills GJ (2009). A: an experimental investigation into.... Proceedings of the SIGDIAL 2009 Conference on The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL '09


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  • WEAVER L (2009). Democratising Technology. nameOfConference

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  • Themistocleous M, Mccabe R, Rees N et al. (2009). Establishing mutual understanding in interaction: An analysis of conversational repair in psychiatric consultations. nameOfConference


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  • Themistocleous S, McCabe R, Rees N et al. (2009). Establishing mutual understanding in interaction: an analysis of conversational repair in psychiatric consultations. nameOfConference

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  • Light A, Weaver L, Simpson G et al. (2009). Geezers, Turbines, Fantasy Personas: Making the Everyday into the Future. nameOfConference


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  • Purver M, Howes C, Healey PGT et al. (2009). Split utterances in dialogue. Proceedings of the SIGDIAL 2009 Conference on The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL '09


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  • Healey PGT, Battersby S (2009). The interactional geometry of a three-way conversation.. 31st Annual Conference of the Cognitive Science Society

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  • Eshghi A, Healey PGT (2009). What is a conversation? Distinguishing dialogue contexts. 31st annual meeting of the Cognitive Science Society

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  • Colman M, Eshghi A, Healey PGT (2008). Quantifying ellipsis in dialogue: An index of mutual understanding. nameOfConference

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  • Mills GJ, Healey PGT (2008). Semantic negotiation in dialogue: The mechanisms of alignment. nameOfConference

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  • Healey PGT, White G, Eshghi A et al. (2008). Communication Spaces. nameOfConference


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  • Thiebaut J-B, Healey PGT, BRYAN-KINNS N (2008). Drawing Electroacoustic Music. International Computer Music Conference (ICMC)

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  • Healey PGT (2008). Interactive misalignment. nameOfConference

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  • Colman M, Eshghi A, Healey PGT (2008). Quantifying ellipsis in Dialogue: An index of mutual understanding. nameOfConference

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  • Colman M, Eshghi A, Healey PGT (2008). Quantifying ellipsis in dialogue. Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue - SIGdial '08


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  • Mills GJ, Healey PGT (2008). Semantic negotiation in dialogue. Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue - SIGdial '08


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  • Mills GJ, Healey PGT (2008). Semantic negotiation in dialogue: The mechanisms of alignment. nameOfConference

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  • BRYAN-KINNS N, Healey P, Leach J (2007). Exploring Mutual Engagement in Creative Collaborations. 6th Creativity & Cognition Conference, Jurys Hotel, Washington, USA, June 13-15 2007


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  • Healey PGT, Swoboda N, Umata I et al. (2007). Graphical language games: Interactional constraints on representational form. nameOfConference


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  • Swoboda N, Healey PGT, Berrocal G (2007). A prototype body orientation based drawing system. nameOfConference


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  • Eshghi A, Healey PGT (2007). Collective States of Understanding. nameOfConference

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  • HEALEY PGT, White G, Eshghi A et al. (2007). Communication Spaces. nameOfConference


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  • Bryan-Kinns N, Healey PGT, Papworth D et al. (2007). Cues to common knowledge. nameOfConference


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  • Healey P, BRYAN-KINNS N, Leach J et al. (2007). Exploring mutual engagement in creative collaborations. nameOfConference


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  • Healey PGT, Swoboda N, Umata I et al. (2007). Graphical Language Games: Interactional constraints on representational form. nameOfConference

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  • Healey PGT, Vogel C, Eshghi A (2007). Group Dialects in an Online Community. nameOfConference

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  • Healey PGT, Thiebaut JBT (2007). Sketching Musical Compositions. nameOfConference

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  • Healey PGT, Peters C (2007). The Conversational Organisation of Drawing. nameOfConference


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  • Healey PGT, Light A (2007). When scoring doesn't matter: the aesthetics of performance in arcade games. nameOfConference


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  • Healey PGT, Light A (2007). When scoring doesn’t matter: The aesthetics of performance in arcade games. nameOfConference

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  • Mills G, Healey PGT (2006). Clarifying spatial descriptions: Local and glogal effects on semantic co-ordination. nameOfConference

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  • BRYAN-KINNS N, Healey PGT (2006). Decay in Collaborative Music Making. NIME 2006

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  • Healey PGT (2006). Drawing Things Together: Integrating Modalities and Co-ordinating Understanding. nameOfConference

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  • Healey PGT, Mills G (2006). Participation, Precedence and Co-ordination in Dialogue. nameOfConference

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  • Bryan-Kinns N, Healey PGT, Lee J (2005). Persistence in web based collaborations. nameOfConference


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  • Healey PGT, Colman M, Thirlwell M (2005). Analysing Multi-Modal Communication: Repair-Based Measures of Human Communicative Co-ordination. nameOfConference

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  • HEALEY PGT, Colman M, Thirlwell M (2005). Analysing Multimodal Communication. nameOfConference


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  • Reeves AJ, Healey PGT (2005). Participation in community systems: Indications for design. nameOfConference


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  • McCabe R, Leudar I, Healey PGT (2005). What do you think I think? Theory of mind and schizophrenia.. nameOfConference

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  • Healey PGT (2004). Dialogue in the degenerate case?. nameOfConference


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  • BRYAN-KINNS N, Healey P (2004). "Daisyphone: Support for Remote Music Collaboration". Proceedings of International Conference on New Interfaces for Musical Expression (NIME 04)

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  • Healey PGT, King J, Swoboda N (2004). Co-ordinating conventions in graphical dialogue: Effects of repetition and interaction. nameOfConference


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  • Bryan-Kinns N, Healey PGT (2004). Daisyphone: The Design and Impact of a Novel Environment for Remote Group Music Improvisation. nameOfConference

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  • Healey PGT, King J, Swoboda N et al. (2003). Graphical Language Games: Interaction and Abstraction. nameOfConference

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  • BRYAN-KINNS N, Healey P, Thirlwell M (2003). "Gudar A Novel Group Music Instrument". Proceedings of IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT' 03)

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  • HEALEY PGT, Mills G, King J et al. (2003). Answering Clarification Questions. Proceedings of the 4th SIGdial Workshop on Discourse and Dialogue. Association of Computational Linguistics. Sapporo

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  • BRYAN-KINNS N, Healey P, Leach J et al. (2003). Designing for Group Creativity. Supplementary Proceedings of HCI International 2003

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  • Healey PGT, Purver M, King J et al. (2003). Experimenting with clarification in dialogue. nameOfConference

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  • BRYAN-KINNS N, Healey P, Thirlwell M (2003). Graphical Representation for Musical Improvisation. Proc of 2nd International Workshop on Interactive Graphical Communication

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  • Purver M, Ginzburg J, Healey P (2003). On the Means for Clarification in Dialogue. nameOfConference


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  • Healey PGT, Swoboda N, Umata I et al. (2002). Graphical representation in graphical dialodgue. nameOfConference


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  • Healey PGT, Garrod S, Lee J et al. (2002). Interactional context in sketch understanding. nameOfConference

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  • Healey PGT, Narayanan NH, Lee J et al. (2002). Introduction: interactive graphical communication. nameOfConference


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  • Bais M, Cosmas J, Dosch C et al. (2002). Customized television: Standards compliant advanced digital television. nameOfConference


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  • Pearmain A, Lalmas M, Moutogianni E et al. (2002). Using MPEG-7 at the consumer terminal in broadcasting. nameOfConference


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  • Peters CR, Healey PGT (2002). A survey of drawing in cross-linguistic communication. nameOfConference


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  • Healey PGT, Swoboda N, King J (2002). A tool for performing and analysing experiments on graphical communication. nameOfConference


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  • Healey PGT, Swoboda N, King J (2002). An environment for conducting and analysing graphical communication experiments. nameOfConference


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  • Bais M, Cosmas J, Dosch C et al. (2002). Customized television: standards compliant advanced digital television. nameOfConference


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  • Healey PGT, Swoboda N, Umata I et al. (2002). Graphical representation in graphical dialogue. nameOfConference

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  • HEALEY PGT, Oberlander J, Garrod S et al. (2002). Interactional context in graphical communication. Proceedings of the 24th Annual Conference of the Cognitive Science Society


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  • Healey PGT, Narayanan NH, Lee J et al. (2002). Introduction: interactive graphical communication. nameOfConference

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  • Healey P, LALMAS M, Roelleke T et al. (2002). Using MPEG7 at the Consumer Terminal in Broadcasting. nameOfConference

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  • PEARMAIN A, Healey PGT, Lalmas M et al. (2001). Requirements for Broadcast and Internet Integration. Proceedings of the International Conference on Media Futures, Florence, Italy,May 8-9, 2001

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  • HEALEY PGT, Katagiri Y, Umata I et al. (2001). Representational form and communicative use. Proceedings of the 23rd Annual Conference of the Cognitive Science Society

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  • Pearmain A, Lalmas M, Moutogianni E et al. (2001). Using MPEG-7 at the consumer terminal in broadcasting. WIAMIS 2001 Workshop on Image Analysis for Multimedia Services


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  • Healey PGT, McCabe R, Katagiri Y (2000). A comparison of graphics and speech in a task-oriented interaction. nameOfConference


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  • Healey PGT, Bryan-Kinns N (2000). Analysing asynchronous collaboration. nameOfConference

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  • Healey PGT (1999). Accounting for Communication: Estimating Effort, Transparency and Coherence. nameOfConference

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  • McCarthy JC, Healey PGT, Wright PC et al. (1997). Accountability of work activity in high-consequence work systems: Human error in context. nameOfConference


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  • Healey PGT (1997). Expertise or expert-ese? The emergence of task-oriented sub-languages. nameOfConference

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  • McCarthy JC, Wright PC, Healey P et al. (1997). Locating the scene: The particular and the general in contexts for ambulance control. nameOfConference

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